Retro-Robot Order Form

Fill in our sample order form to see a basic example of how quickly and easily your manual processes can become digital. Form entries can be customized, and automated follow up communications sent accordingly. It’s quick, efficient digital engagement. So give it a go, and build your bot!


With responsive templates, personalization, spreadsheet and database functionality, event notifications, surveys and more. During your free trial you will be able to send a total of 250 emails, 10 per send. When you upgrade your trial account, you can send as many emails as you like. Contact us here for pricing. Your details will be kept confidential. We do not sell or rent your details to anyone.

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Terms And Conditions


Cumulo9 acquires Livelink Connect to enhance and expand market synergies... Read more

Three solutions to grow your business

Livelink Connect’s digital marketing tools help you to easily monetize existing customers, improve the onboarding of new clients and leverage existing email communications into sales opportunities. Instantly boost your digital engagement with seamlessly branded and tracked business email, pitch-perfect e-messaging campaigns and the latest in paperless forms technology and conditional content.


Intelligent branded and tracked employee email. Professionalise your brand and leverage sales by inserting marketing banners into employee email. Centralised signature and messaging control and detailed reporting/insight.


Not your average campaign email system! With responsive templates, spreadsheet and database functionality, event notifications, surveys and more. No need to combine email, survey and forms subscriptions.


It’s a paperless world! Using digital forms, automated processes, workflow automation and our docu-build feature, simplify the onboarding of customers, reduce back-end double handling and seamlessly deliver electronic documents.



Financial Services

Enterprise wide email media, signatures and disclosure technology for personalization and compliance.

Insurance / Brokers

Improve messaging, increase profile and enhance conversion. Group solutions available.

Consumer retail

Compelling responsive templates with full design, support and contact management.


Responsive templates, multi language support, conditional content and integration options.


Easy to use campaign email and database functionality with full training and support.


Streamlined b2b database and communications.


Targeted messaging tools to assist upsell/ cross sell and real time tracking.


Segmentation and personalization. Marketing automation and reporting.

IT and Legal Compliance

Branding signatures and disclaimers, detailed tracking reporting and integration.



  • Liz Wotherspoon, Director ICE Bridge"Livelink has been a great sales tool because it enables real time engagement based on knowing when a message has gotten through so that you know when to get on the phone. In terms of following up prospects, we can do this with the knowledge that our communication has been received and read, making for a more efficient and effective sales process. And on top of this, it allows us to personalise and customise our branded emails which make for a better customer experience."
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Privacy Policy

This privacy policy is applicable to LiveLinkConnect’s email solutions. Our clients, business partners and their respective clients use LiveLinkConnect’s products to deliver permission-based personalised communications to their prospects and customers.

At LiveLinkConnect, we strive to maintain the trust of our clients, business partners, and email recipients – we do so by utilizing permission-based email marketing approaches, by discouraging “spamming” (the sending or posting of large-scale, mass unsolicited emails or other messages), and by working with clients and business partners whom we believe place a high value on privacy.

In addition, LiveLinkConnect adheres to the data privacy principles of the Unsolicited Electronic Messages Act 2007 as passed by the New Zealand government. LiveLinkConnect will also continuously assess its compliance with the Unsolicited Electronic Messages Act 2007 through an internal self-assessment review process. The program is designed to provide Australasian companies with direction on how to provide protection for personal data communicated with their recipients.

Such data is uploaded to LiveLinkConnect’s servers for the purpose of sending opted-in, targeted digital communications via e-mail distribution software. LiveLinkConnect’s processes, stores, and/or transmits such data. Various tasks may be performed by clients and by partners licensed to do so, or by LiveLinkConnect’s itself. In most cases, LiveLinkConnect is only maintaining the system that performs the delivery and does not have any direct interaction with the data itself.

LiveLinkConnect does not sell, rent, trade or otherwise distribute to any third party any personally identifiable information that we collect through our LiveLinkConnect’s client center, or our email messages, tracking/reporting services, without the permission of the person or entity to which such information relates.

Terms & Conditions

1-2-1 and Services: Standard Terms and conditions

(please note LiveMail 1-2-Many has slightly different terms as provided to ALL users of 1-2-Many at signing/account activation)

These terms and conditions apply to the material on this website and to all products and services offered by LiveLinkConnect Limited (LLC) to the party name in Schedule 1 of the agreement for licence, hosting and support of LiveLinkConnect Products and Services.

The parties agree:
1. Definitions
In this Agreement:

2. Licence

2.1 With effect from the Effective Date (but subject to payment of any Fees due on the Effective Date) LiveLinkConnect grants the Customer a 12 months, non-exclusive, licence for the number of Users specified in Schedule 2 (plus any other Users added under clauses 2.5), to use the Software and Documentation solely for the Customer’s internal business purposes and in accordance with the terms of this Agreement.

2.2 The licence granted under this Agreement includes the Customer’s and its Users’ right to access Basic Reports and Advanced Reports generated automatically by the Imprint Server.

2.3 Payment of the Support Fee grants the Customer the right to Support in relation to the Software during the term of this Agreement. The Customer may also purchase Additional Services detailed in the scope of work set out in Schedule 3 on payment of the Additional Fees specified in Schedule 2 (unless stated in Schedule 2 as being incorporated in the Fees).

2.4 This License is for an Initial Term of one year, and may be renewed at the option of the Customer on the first Anniversary Date and subsequent Anniversary Dates for a further 12 months (“Extended Term”) by the Customer giving notice to LiveLinkConnect at least 90 days before the end of the Initial Term or an Extended Term.

2.5 The Customer may increase the number of Users at any time on notifying LiveLinkConnect and paying the additional Licence Fee specified in Schedule 2.

3. Parties obligations

3.1 LiveLinkConnect will:
(a) allow the Customer to access the Software and Documentation from the Effective Date; and
(b) provide Additional Services to the Customer as required.

3.2 LiveLinkConnect will comply with the Privacy Act 1993 and will institute effective security measures to protect any personal information collected by LiveLinkConnect in the performance of this Agreement (if any) against unauthorised access, use, loss, disclosure or other misuse.

3.3 The Customer:
(a) will ensure that it will fully comply with the Licence’s terms and conditions; and
(b) agrees to use the Software in accordance with its Documentation.

3.4 The Customer must not:
(a) reproduce, reverse engineer, disassemble or decompile the Software except as expressly permitted by this Agreement; or
(b) make the Software available to any third party (except for a User) for any purpose; or
(c) recreate or copy the Documentation except as reasonably necessary for back-up purposes,; or
(d) compete directly with any other software distributed by LiveLinkConnect.

3.5 The Customer acknowledges that it is entirely responsible for all activities that occur through its use of the Software, and releases LiveLinkConnect from all claims arising from any misuse of the Software.

3.6 From time to time but not more than twice in any twelve month period, LiveLinkConnect may request the Customer to provide LiveLinkConnect with a signed statement detailing the then current number of Customer’s personnel using the Software. Should that number exceed the then current number of permitted Users, LiveLinkConnect will invoice, and the Customer will pay, the Additional Licence Fee for the additional Users as set out in Schedule.

4. Support

4.1 From the Effective Date, and during the term of this Licence provided that the Customer has paid all Fees due, LiveLinkConnect will provide Support to the Customer in relation to the Software in accordance with the service level definition set out in Schedule 4. Any subsequent support required can be purchased by the Customer from LiveLinkConnect at the Additional Services Fee as set out in Schedule 3.

4.2 Support does not include, and LiveLinkConnect may charge separately (at its Additional Services Fee) for, any services resulting from any failure to use the Software in accordance with the Documentation, or for any problems not directly related to the Software.

4.3 The Customer will:
(a) make all reasonable efforts to investigate and diagnose problems in accordance with the Documentation before contacting LiveLinkConnect ; and
(b) promptly report to LiveLinkConnect all program errors it discovers and make all reasonable efforts to provide sufficient information and provide all reasonable assistance to LiveLinkConnect so as to enable the errors to be replicated.

5. Payment Terms

5.1 The customer will pay to LiveLinkConnect the Fees and all disbursements and any other charges in accordance with Schedule 2 and otherwise within 14 days of receipt of invoice. Any amount not received by the due date may accrue compound interest of 2.0% per month or part thereof on the overdue amount until fully paid.

5.2 LiveLinkConnect reserves the right at its own discretion, to pass any overdue debt to a collection agency. Any recovery costs incurred through that process will borne solely by the Customer.

5.3 The Customer shall upon reasonable notice permit LiveLinkConnect’s officers and employees access to those books and records necessary to allow LiveLinkConnect to verify the correctness of the particulars provided on each Payment Date relating to the License Fee.

5.4 LiveLinkConnect may review the Fees on each Anniversary Date(s). Any variation to the Fees following such a review shall be no more than the CPI increase for the period.

5.5 The Customer is responsible for payment of all duties or sales taxes in addition to the Fees.

6. Intellectual Property

6.1 The Customer acknowledges that LiveLinkConnect owns and shall retain all right, title and interest (including all intellectual property rights) in and to:
(a) all of the service marks, trademarks, trade names or any other designations associated with the Software as at the date of this Agreement; and
(b) all copyrights, patent rights, trade secret rights, and other proprietary rights relating to the Software, the Source Code, the Documentation or the Confidential Information.

6.2 LiveLinkConnect warrants that, to the best of its knowledge and belief, the Software does not infringe any intellectual property right of any other person. If the Software is proven to have infringed any other person’s intellectual property right, LiveLinkConnect will at its option either procure for the Customer the right to continue using the Software or replace or modify the Software so that it becomes non-infringing. In the event that such replacement and/or modification means that the Software is not fit for purpose by the Customer, the Customer may terminate this Agreement immediately.

6.3 The Customer’s maximum remedy under this clause 6.2, in any case, is limited to 100% of the Fees actually paid by the Customer prior to the time such liability arises.

7. Trade marks and Service marks

7.1 Trademarks: Neither party is granted any ownership in or license to the trademarks, marks, service marks or trade names, or goodwill associated with such marks or names (collectively, “Marks”) of the other party. Neither party shall use the marks or confusingly similar marks in connection with any goods or services other than the Software, or in a manner that dilutes, disparages, or harms the reputation of the party owning such marks. Each party agrees that any goodwill arising from its use of the marks shall inure to the benefit of the party owning such mark who will be the sole and exclusive owner of such goodwill.

7.2 Use of Marks: All advertising and other materials in which LiveLinkConnect’s Marks are used shall be subject to the prior written approval of LiveLinkConnect. Where appropriate, LiveLinkConnect shall grant generic approval for such use. Whenever a party uses the Mark of the other, such party shall indicate that such Mark is the property of the other party.

7.3 Defence of Trademarks: Neither party will at any time contest, or assist others in contesting, the validity or enforceability of the Marks of the other party or other proprietary rights, or do, cause to be done, or tolerate any act or thing contesting or in any way impairing or tending to impair any said right, title, and interest of such party in such Marks or other proprietary rights.

8. Warranties, remedies and limitations

8.1 LiveLinkConnect warrants that:
(a) it has full power and authority to license the Software to the Customer; and
(b) when used in accordance with the Documentation, the Software will perform substantially in accordance with its published specifications; and
(c) the Software, Services and Documentation will be provided in compliance with all applicable laws and regulations; and
(d) the Software will not contain any computer viruses, automatic or random expiry dates, “trojan horses”, “worms” “backdoors” or other disabling or malicious codes.

8.2 LiveLinkConnect does not warrant that the use of the Software will be uninterrupted or error free. Nor does LiveLinkConnect give any warranties regarding matters outside its reasonable control, including any failure or delay in telecommunications or other services provided by any third party.

8.3 The Customer must notify LiveLinkConnect of any defects or errors in the Software and LiveLinkConnect will correct the defect of error in accordance with Schedule 4.

8.4 LiveLinkConnect may at any time update the Software. Implementation schedules for such changes will be agreed with the Customer so that change management with end clients may be managed. Any updated version of the Software will be subject to the terms and conditions of this Agreement.

8.5 The Customer’s sole and exclusive remedy under the warranty given in clause 8.1(b) will be limited to:
(a) the correction of defects in the Software in accordance with Schedule 4;
(b) a refund of an amount equal to the License Fee paid by the Customer to LiveLinkConnect under this agreement, if LiveLinkConnect is unable to rectify a defect or error in the Software; and
(c) the remedies available under clause 8.8 of this Agreement.

8.6 Except as expressly set out in this clause 8, all representations, conditions and warranties (whether express or implied, statutory or otherwise and including warranties as to the merchantable quality or fitness for any particular purpose of the Software or the Documentation) are expressly excluded.

8.7 LiveLinkConnect will not be liable whether in contract, tort (including negligence) or otherwise for any indirect loss or damage (including any consequential loss or loss of profits) suffered or incurred by the Customer as a result of a breach by the Customer of this Agreement or the Customer’s use of the Software. However, if despite the foregoing, LiveLinkConnect becomes liable for any such loss or damage, that party’s liability will be limited to 100% of the Fees actually paid by the Customer in the 12 months prior to the time such liability arises.

8.8 LiveLinkConnect indemnifies the Customer from any claim by a third party which results from a breach of this Agreement by LiveLinkConnect, and any negligence or wilful misconduct on the part of LiveLinkConnect.

8.9 Performance Shortfalls: Without prejudice to clause 8.2, if the Customer (acting reasonably) considers that the Software doesn’t perform in accordance with 8.1 and / or that the SLA defined in Schedule 4 is not met, and as such LiveLinkConnect’s performance requires improvement then:
(a) the parties will meet to define and agree the improvements to be made;
(b) LiveLinkConnect will make all reasonable endeavours (and such endeavours will not fall below industry standards) to achieve those improvements;
(c) The Customer will allow LiveLinkConnect three calendar months from the date the parties meet for the improvements to be made; and
(d) if, following the timeframe allowed in clause 8.8 (c), the performance shortfall is not rectified Customer may then, entirely at its discretion, treat this as a material breach under clause 10.

9. Confidentiality

9.1 Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with this Agreement except as required by law. Neither party will, without the prior written consent of the other or except as required by law, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by this Agreement. Each party will require its officers, employees and agents not to use, disclose or copy any Confidential Information for any purpose except as permitted by this Agreement.

9.2 For the purpose of this clause 9, Confidential Information includes all information about a party (including its business affairs, customers, operations and strategies) provided by that party to the other party, whether in writing, electronically or orally, including the Software and the Documentation, but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.

9.3 Each party’s obligations under this clause will survive termination of this Agreement.

10. Term and Termination

10.1 This Agreement commences on the date which both parties execute this Agreement and will remain in force until terminated in accordance with the following provisions of this clause 10.

10.2 Notwithstanding anything in this Agreement to the contrary, a party may terminate this Agreement:
(a) If the other party materially breaches this Agreement and, in the case of a material breach that is capable of remedy, does not remedy that breach within 15 working days after receiving a written notice specifying the breach;
(b) If the other party goes into liquidation or has a receiver or statutory manager appointed of any of its assets or becomes insolvent, or makes any arrangement with creditors; or
(c) by giving one month’s notice in writing to the other party.

10.3 On termination of this Agreement:
(a) the Customer remains liable for any accrued charges and amounts which become due for payment before or after termination;
(b) each party will return or destroy all Confidential Information of the other party in its possession or control; and
(c) such termination will be without prejudice to the rights and remedies of the parties accrued prior to termination and all clauses that are intended to survive termination, together with any other provisions of this Agreement which are required to give effect to those clauses, will remain in full force and effect.

10.4 Within 30 days of termination, each party must certify to the other party in writing that it has fully complied with its obligations under clause 10.3 (b).

10.5 Termination of the agreement by the Customer:
If, after the parties have followed the process highlighted in 8.8, the Customer (acting reasonably) considers that the Software still doesn’t perform in accordance with 8.1 and / or with the SLA defined in Schedule 4, the Customer can then terminate this contract by giving 1 month prior notice to LiveLinkConnect and LiveLinkConnect will give a refund to the Customer of an amount equal to the License Fee paid for the current period, minus the License Fee due for the usage between the Effective Date (or its anniversary if required) and the date of the Termination.

10.6 Upon termination, the conditions in clause 10.3 will apply.

11. General

11.1 Any notice given under this Agreement will be in writing delivered to the relevant party or sent by post or email at the address specified in Schedule 1 in the case of the Customer and to LiveLinkConnect as detailed in Schedule 1 or such other address or number as may be notified in writing by a party to the other party from time to time.

11.2 Any notice will be deemed received when it is left at the address of the party to be served and if sent by post, two working days (not being Saturday, Sunday or a Public Holiday) after the day of posting and if served by fax, on the day of transmission, provided the sender’s facsimile machine reports that the transmission was completed without error.

11.3 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in force and effect.

11.4 If either party waives any default or breach of this Agreement, this will not constitute a waiver of any other or subsequent default or breach. No waiver will be effective unless made in writing.

11.5 This Agreement sets forth the entire agreement and understanding between LiveLinkConnect and the Customer regarding the subject matter of this Agreement, and supersedes any prior representations, advertisements, statements, proposals, negotiations, discussions, understandings or agreements regarding the same subject matter. This Agreement may not be modified or amended except in writing signed by both parties.

11.6 Neither party will be liable for any delay or failure in performance of its obligations under this Agreement if such delay or failure is due to force majeure, being any cause outside its reasonable control including but not limited to acts of God, natural disaster, riot, malicious damage, fire or acts of any governmental authority. This clause does not apply to any obligation to pay money for liabilities incurred prior to the force majeure event.

11.7 The Customer may not assign or transfer any of its rights or obligations under this Agreement to any other person without the consent of LiveLinkConnect, such consent not to be unreasonably withheld. LiveLinkConnect may assign its rights without the consent of the Customer.

11.8 The Customer warrants that it will not solicit any of LiveLinkConnect’s employees or contracted staff during the term of this agreement and for a period of 12 months after its termination.

11.9 This Agreement will be governed and interpreted in accordance with the laws of New Zealand. Both parties submit to the non-exclusive jurisdiction of the courts of New Zealand.